The Doors Plus Group Case Study - Telematics and Driver Safety

Sector: Supply and installation of windows, doors and fire door sets.

Issues: Managing paperwork and managing field workers. Looking for a better way of doing business, as the paperwork was getting too much. The company was expanding and needed easy-to-use mobile software for field workers.

Results: Firstly, it is an easy-to-use scheduling platform that’s made a real difference to business productivity & profits. Bringing everything under one platform, for example, Scheduling Reactive & Planned Jobs, and Booking Recurring Jobs, all on a mobile app, has saved administration time and allowed identification of areas that saved money. One such aspect that significantly improved was the time spent on filing tasks. As a result, invoices were consistently paid on time, and they were able to handle more projects. Today, engineers can analyse data remotely, enabling them to make better-informed decisions with a simple click of a button. This technological advancement has brought immense benefits to workflow and decision-making processes.

About Doors Plus

The Doors Plus Group Ltd is an organisation specialising in the supply and installation of windows, doors, and fire door sets. Since its inception in 2012, the Doors Plus Group has grown substantially. They invest heavily in training, development, and technology, helping their business meet the increasing challenges and requirements of their diverse client base.

Can you name the enhancements it brought to your business?

Firstly, it is an easy-to-use scheduling platform that will make a real difference to your business productivity & profits. Bringing everything under one platform, for example, Scheduling Reactive & Planned Jobs, and Booking Recurring Jobs, all on a mobile app, has saved us so much time.

We have identified many areas that saved us money. One such aspect that significantly improved was the time spent on filing tasks. As a result, invoices were consistently paid on time, and we were able to handle more projects. Today, engineers can analyse data remotely, enabling them to make better-informed decisions with a single click. This technological advancement has brought immense benefits to our workflow and decision-making processes.

What were the main features you used?

Asset Management

All engineers can log all the door details. Anything that has been reported can be pulled through by anyone on any device at the next check-up. Details of all assets are logged with the administration team and fully registered on our system.

Schedule Management

Every asset is accounted for, and any recurring jobs can be scheduled on the system. Reactive jobs do come in, and the system lets us plan better for them. The calendar supports drag-and-drop of jobs. There is a traffic light process where jobs show up as Green (completed), Amber (due soon) & Red (overdue). This improved compliance and lowered the risk of any jobs being missed.

Mobile App

The software is cloud-based, and the app works even when you are offline, so you can fill in your reports when you have no internet connection. The app is easy to use; once you can use a mobile phone, you can navigate it.

Mobile Forms

Not only do digital forms ensure all work is readable, but they are also a far better option than carrying around lots of paperwork. Everything can be got at the click of a button. Parts of the form can be hidden if they are not relevant to the assessment/report.

Customer Portal

As the company grew, we found the customer portal was very beneficial for clients. It leads to fewer calls to the main phone lines, as customers can review all their jobs online. Previous job history is recorded, and jobs to be completed are logged. It has made everything very transparent between the customer and us. It also brings down a lot of unnecessary questions.

If they can do it, why haven’t you